Markov chain models of a telephone call center with call blending
نویسندگان
چکیده
منابع مشابه
Markov chain models of a telephone call center with call blending
GERAD and Département d’Informatique et de Recherche Opérationnelle Université de Montréal, C.P. 6128, Succ. Centre-Ville Montréal, H3C 3J7, CANADA *Department of Industrial Engineering, Faculty of Engineering Kasetsart University, Bangkok, THAILAND †School of Business, University of Alberta, Edmonton, Alberta, T6G 2R6, CANADA [email protected] • [email protected] • fengj...
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ژورنال
عنوان ژورنال: Computers & Operations Research
سال: 2007
ISSN: 0305-0548
DOI: 10.1016/j.cor.2005.06.019